At Catherine Stationery, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, please review our return and refund policy below.

1. Eligibility for Return

  • Returns are accepted only for damaged, defective, or incorrect items.

  • Items must be unused, in their original packaging, and in the same condition as received.

2. Timeframe

  • You must notify us within 48 hours of receiving the item(s) to be eligible for a return.

  • Once approved, the item must be returned to us within 7 days from the date of delivery.

3. How to Request a Return

  • Email us at [email protected] with:

    • Your order number

    • A clear description of the issue

    • Photo(s) of the damaged or incorrect item

  • Our team will review your request and respond within 2 business days with next steps.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days via cash.

5. Non-Returnable Items

  • Customized or special-order items

  • Items damaged due to customer misuse

6. Return Shipping

  • If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping cost.

  • Otherwise, the customer is responsible for return shipping.

If you have any questions or concerns, please contact our support team at [email protected].